Best Auto Repair, Dorchester

CONTACT US
FacebookYelpGoogle +

Call us for all your car needs! 617-269-7799

On the corner of Park St & Clayton St

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 617-269-7799 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • BG Products
  • Car Care Aware

Testimonials

  • reviewicon
    Had trouble with 2013 A4 with 6-speed manual that would barely shift anymore with 36K and thought it need clutch/throw out bearing replaced. After disassembly Mike called and let me know what he thought was really going on was due to dual mass flywheel and unfortunately clutch replacement would not fix the issue. It ended up costing much more than original scope of only clutch kit replacement but thanks to Mike's time spent researching the issue we got it fixed right the first time!

  • reviewicon
    Great great place. Can't say enough about Mike - he calls you back immediately, they don't try to get you to fix things that don't need fixing, they couldn't be nicer - he even remembers my face and my name! The car has been in great shape since I had it fixed up there - also, I've rolled in there with a flat tire and they've replaced the tire on the spot in fifteen minutes. They are just great and you cannot go wrong with the service. I don't think they are expensive at all compared to a dealer and they are far more trustworthy. Let me just say - I have a ten year old plain old Toyota Camry CE and I am getting the best service one can get, so they aren't even snobby about the cars they fix! Use this place if your car needs anything.

  • reviewicon
    First off, I consider myself a car guy, not quite a 'gear-head'; but I love my cars. I don't drive the nicest of Benz's, or the fastest of Porsche's, but my VW is my dream car.. and I drive it, for lack of a better term 'enthusiastically' (spirited). I change fluids, I use good parts, and I take care of it (take care of your things, and your things will take care of you). This means that whenever I need anything handled, I bring it to Mike (Curry). Not only is he a whiz about all that is cars, he is the NICEST guy I've ever worked with.. Sure, the work isn't cheap, but I would pay MORE if I had to, to get the service and quality work that goes into my car, and my time with them. Options are always laid out, prices are always on point, and service is always through the roof.. Recommended? No, I URGE you to bring your car in for service here, get it done right the first time.. so that it won't break down on you in the future. You won't feel 'taken' when you leave here.. I Promise Promise Promise you will love the work they do.

  • reviewicon
    I have been bringing a BMW here for a few years. They do an outstanding job and are happy to explain any work. I feel very confident that I'm getting the real story. There have been times I know they could have told me something needed fixing, but instead they told me I still had life and didn't pressure a fix. They were always right. It's very comforting to feel like you can trust your mechanic. If you have a foreign car give these guys a shot because you won't be disappointed. Mike the owner is a straight shooter and easy going guy. He understands doing a good job equates to a loyal customer. He even has the cars washed before you pick them up. There is definitely a sense of pride in his shop. Basically I know when my car rolls out of this place it is in the best shape it can be.

  • reviewicon
    Finding a trustworthy and fair auto mechanic is a very difficult task. I am happy to have found European Motorsport. Mike, the owner, has taken excellent care of me every since my first visit 4 yrs ago. He will be honest with you regarding any immediate service as well as tell you if things really dont need to be addressed at that moment. I brought my estimate from Herb Chambers of the number of things wrong my with my BMW that NEEDED to be fixed according to them. When I brought the car to EM, Mike put the car up on the lift and pointed out the areas of interest and their status. 2 of the 7 things actually needed repair. He also showed me a brand new part to compare it to the one that was on my car! Talking a customer out of buying a new part? Really!? It could have been a flux capacitor for anyone who doesn't know cars. My car runs perfect and I will continue to send all of my family and friends to Mike. A real class act Plus he washes the car and cleans it up before returning it to the customer.

  • reviewicon
    Fantastic first time experience. Brought in my 2014 Audi S4 for a 10k interval oil change and wheel alignment. Made reservation quick and easy online. Great, prompt email communication (not easy to find these days). Dropped off car in the morning before work, picked it up same day after lunch. Car exterior and interior were also courteously cleaned. I can't imagine I would ever go to a dealership for service ever again.